For questions about the program or to register, contact Diana Paulins at (614) 540-4000, (800) 589-OSBA or

Transportation administrators cannot afford to “fly by the seat of their pants” or have inconsistent management practices. Guidelines and procedures are essential and can be the manager’s best friend. Other related issues include board policy, administrative guidelines, labor agreements and other local resources. We will discuss the handbook development process as well as what to include and how to keep it current.